All warranty claims must be sent in writing to us. We will determine if the claim is valid and notify of the claim result. If the item needs to be repaired one of our team will consent for the item to be sent back to our factory for repair or replacement (this is determined by our team).

Any and all items sent to us without prior consent and confirmation will be delivered back at the expense of the buyer. The warranty covers the cost involved in the repair, but excludes any transport on freight costs associated with the customer's claim.

We will not accept any returns if the item has been tampered with. For example, has been repainted, re-finished, re-upholstered or if the item has not been used appropriately for it’s intended purpose.

For further information or to make a claim, please contact us on info@crownofanatural.com